Customer Service Trainee

BlueCross BlueShield of Tennessee • Chattanooga, TN

6d

About The Position

BCBST is seeking a dedicated customer service representative for its Senior Care Customer Service Department. The role supports Medicare-eligible members with finding providers, resolving billing issues, obtaining prescriptions, and other needs. It requires multitasking while speaking with customers and typing documentation, and calls for patience, independence, and problem-solving in a fast-paced environment.

Training lasts 12–14 weeks. During training, hours are 8:00 a.m.–4:45 p.m. EST, with one on-site day during the first half and multiple on-site days during the second half. After training, the employee works a weekly rotating schedule, with shifts starting as early as 8:00 a.m. EST or ending as late as 9:00 p.m. EST. Applicants must live within 50 miles of Chattanooga, Tennessee. Participation and attendance are mandatory, and the employee must follow assigned schedules and work overtime as required.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service support role.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time-management skills.
• Ability to work independently under general supervision and collaboratively in a fast-paced environment.
• Independent judgment, sound decision-making, and problem-solving skills.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
• Must live within 50 miles of Chattanooga, Tennessee.
• Current company employees must meet minimum performance expectations.

Nice To Haves

• Customer service experience in a medical office setting or working with the senior population.

Responsibilities

• Receive, investigate, and resolve customer inquiries accurately and promptly.
• Handle customer service inquiries and problems by telephone.
• Clearly document customer communications.
• Interact with customers through chat, phone, email, and Teams.
• Educate callers to achieve resolution on first contact.
• Pass required testing.
• Attend and participate as required, adhere to assigned schedules, and work overtime as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED