Field Customer Service Technician- REMOTE New Albany, Ohio

LayerZero Power Systems.•New Albany, OH

11d•Remote

About The Position

LayerZero Power Systems, Inc. is seeking a skilled, safety-focused Customer Service Technician to support its advanced power distribution equipment. This remote position involves travel to customer sites across the United States and Canada, as well as on-site and remote service, to ensure the reliability and performance of LayerZero systems. Training takes place at LayerZero headquarters in Aurora, Ohio. The role supports customers in critical industries, including data centers, financial services, computer service provision, and semiconductor manufacturing.

Requirements

Required service experience with electric power systems.
Required electrical and electronic troubleshooting skills.
Ability to read diagrams and schematics.
Familiarity with programming printed circuit boards using PC-based programs.
Safety awareness and knowledge of electrical personal protective equipment (PPE).
Clean driving record.
Travel to customer sites across the United States and Canada is required.
Weekend or holiday work may be required at times.

Nice To Haves

Electronics or electrical training from military service.
Associate degree in an electrical field.

Responsibilities

Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
Provide customer support on site, by email, and by phone.
Maintain timely and detailed service records in the LayerZero system.
Respond to emergency critical incidents.
Cover regularly scheduled time slots for LayerZero’s 24/7 incident response line.