Field Customer Service Technician- REMOTE San Jose, CA
About The Position
LayerZero Power Systems Inc. is seeking a skilled, safety-focused Customer Service Technician to support its advanced power distribution equipment. The role combines on-site field service and remote customer support to maintain the reliability and performance of LayerZero systems. Service work takes place at customer sites across the United States and Canada, and travel is required. Training takes place at LayerZero headquarters in Aurora, Ohio. Weekend and possibly holiday work may be required. The position also includes regularly scheduled time slots for LayerZero’s 24/7 incident-response line.
Requirements
- Service experience with electric power systems.
- Electrical and electronic troubleshooting skills.
- Ability to read diagrams and schematics.
- Familiarity with programming printed circuit boards using PC-based programs.
- Safety awareness and knowledge of electrical personal protective equipment (PPE).
- Clean driving record.
Nice To Haves
- Electronics or electrical training from military service.
- Associate degree in an electrical field.
Responsibilities
- Perform startup, commissioning, service, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.
- Provide customer support on site and by email and phone.
- Maintain timely, detailed service records in the LayerZero system.
- Provide emergency response for critical incidents.
- Cover regularly scheduled time slots for the LayerZero 24/7 incident-response line.
Benefits
- Competitive pay with performance incentives.
- 100% company-paid medical, dental, and vision coverage.
- 401(k) with company match.
- Three weeks of paid time off, 10 paid holidays, and two floating holidays.
- Opportunities for personal and professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
