Kinetic Customer Service Technician

Uniti•Ashtabula, OH

10d

About The Position

Kinetic, a business unit of Uniti, provides fiber internet, whole-home Wi-Fi, internet security, and voice services. Customer Service Technicians represent the telecommunications brand and provide technical expertise and customer support to residential and business customers, helping them connect with products and services that meet their communications needs and building long-term customer relationships. The role involves installing and repairing telephone, internet, and video services across a variety of technologies and network designs. Technicians work in indoor and outdoor environments, including buried and aerial plant, and use tools and test equipment. The position requires pole climbing and ladder work, safe operation and maintenance of a company service vehicle, completion of safety training, and compliance with safety standards and regulations. Technicians report to the Manager of Local Operations. The position follows a union bidding process.

Requirements

Basic technology and math skills.
Valid driver’s license and safe driving record, which must be maintained.
Ability to distinguish colors when using color-coded cable.
Ability to use equipment with a maximum load capacity of 275 pounds.
Ability to lift up to 50 pounds and work aloft.
Ability to successfully complete required safety training.
High school diploma or GED equivalent.
Compliance with weight restrictions and safe load limits for equipment and ladders.

Nice To Haves

Customer service or sales experience.
Certifications or training directly related to the position.
A two-year technical degree in computers or electronics, or equivalent work experience.

Responsibilities

Install and repair residential and business telephone, internet, and video services.
Train and work with tools and test equipment to service multiple technologies and network designs.
Recommend products and services that address customers’ communications needs.
Work in buried and aerial plant, including pole climbing and ladder work.
Safely operate and maintain a clean and organized company service vehicle.
Work in inside and outside environments.
Complete required safety training and follow safety standards and regulations.
Work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
Respond to after-hours callouts.