Customer Service - Highlands Sports Complex

The Sports Facilities Companies • Triadelphia, WV

9d

About The Position

The Customer Service Team Member provides excellent guest service while working in various departments at Highlands Sports Complex. The position involves guest services, food and beverage departments, and events.

Requirements

• Maintain a flexible work schedule, including weekdays, weeknights, weekends, holidays, and long hours, and have regular attendance.
• Have reliable transportation.
• Have excellent verbal and written communication skills.
• Maintain focus in a high-volume, fast-paced environment.
• Have excellent computer skills and the ability to learn facility software.
• Have excellent guest service skills.
• Be detail-oriented and have outstanding organizational skills.
• Be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow team members.
• Work well with others.
• Take personal initiative for the betterment of the team and venue.
• Commit to the safety and well-being of others.
• Be able to lift 30 pounds waist high.
• Be able to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend as required.
• Be able to operate a computer and register.

Nice To Haves

• Have a basic understanding of sports.
• Have a basic understanding of working with large amounts of money and balancing the register after each shift.
• Be age 18 or older.

Responsibilities

• Interact with and assist guests as needed.
• Assist with events from setup through takedown.
• Perform various tasks related to the scheduled work area.
• Operate and balance a cash drawer.
• Resolve guest concerns and complaints or direct them to the appropriate manager.
• Complete special projects, daily assignments, and other duties as directed by management.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed