Customer Service - Highlands Sports Complex

The Sports Facilities Companies • Triadelphia, WV

1d • $10 - $12 • Onsite

About The Position

The Customer Service Team Member provides excellent guest service while working across various departments at Highlands Sports Complex, including guest services, food and beverage, and events. The role supports facility operations and helps create a positive experience for guests, athletes, visitors, and spectators.

Requirements

• Flexible schedule availability, including weekdays, weeknights, weekends, holidays, and long hours; regular attendance is necessary.
• Reliable transportation.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Excellent computer skills and ability to learn facility software.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
• Ability to work well with others.
• Personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.

Nice To Haves

• Basic understanding of sports.
• Basic understanding of handling large amounts of money and balancing the register after each shift.
• Age 18 or older.

Responsibilities

• Interact with and assist guests as needed.
• Assist with events, from setup through takedown.
• Perform tasks related to the scheduled work area.
• Operate and balance a cash drawer.
• Resolve guest concerns and complaints or direct them to the appropriate manager.
• Complete special projects, daily assignments, and other duties as directed by management.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed