Customer Service Support Representative - INBOUND

Labcorp • Delaware, OH

17h • $18 - $23 • Remote

About The Position

Labcorp is seeking a remote Customer Service Support Representative to provide customer service and support to physician offices, hospital laboratories, patients, and internal customers. The representative acts as a liaison between Labcorp, customers, and patients, ensuring client needs are addressed accurately and efficiently. The role provides patient test results and technical information, including specimen requirements and test turnaround times, and investigates complex problems to provide resolutions while delivering a high-quality customer experience. The position requires effective communication, strong computer navigation and typing skills, and the ability to work in a fast-paced environment. Due to system compatibility and security protocols, some internet service providers may not support the required VPN device or device-management tools.

The schedule is Monday through Friday, with alternating weekends, from 9:00 a.m. to 5:30 p.m. Eastern Standard Time. The application window closes October 31, 2026. Pay is $17.75 to $23.00 per hour; offers depend on skills, relevant experience, degrees or certifications, internal equity, and market data.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience in a customer service role.
• At least 1 year of experience working in a contact center or call center environment.
• Reliable internet service with a compatible provider and minimum download speed of 50 Mbps.
• At least 1 year of experience using software such as Microsoft Office, Verint, Salesforce, or LIS.
• A HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal and written communication and active listening skills.
• Courteous manner and strong customer service focus.
• Organizational and time-management skills in a multitasking environment.
• Self-motivation and ability to learn and apply new processes and systems.
• Strong critical-thinking and problem-solving skills.
• Ability to take ownership to ensure issues are resolved.
• Team orientation and ability to collaborate effectively.
• Flexibility and responsiveness to changing priorities and workloads.
• Professionalism in customer interactions.
• Knowledge of medical terminology used in a clinical setting.

Nice To Haves

• Associate degree.
• At least 1 year of experience with a medical background.
• At least 1 year of experience in the healthcare industry, such as in a physician's office or hospital.
• Experience with Laboratory Information Systems.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Maintain an understanding of laboratory operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multitask effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies according to standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Provide patient test results and technical information, including specimen requirements and test turnaround times.
• Investigate complex problems and provide resolutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility and schedule
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED