Customer Service Support Representative

Labcorp•Birmingham, AL

1d•Onsite

About The Position

Labcorp is seeking an on-site Customer Service Representative to join its team in Birmingham, Alabama. The role serves as a liaison between Labcorp, its customers, and patients, resolving customer requests and supporting accurate, timely communication and records management. The position follows a Tuesday–Saturday schedule from 8:00 a.m. to 4:30 p.m. The representative works with customers through inbound and outbound calls and the Internet, researches issues in multiple databases, and helps maintain customer satisfaction and business performance.

Requirements

High school diploma or GED.
At least 3 months of customer service experience.
Bilingual in Spanish and English.
Proficiency with Microsoft Office programs.
A high level of professionalism and a strong customer service orientation.
Ability to work independently and within a team environment.
Strong attention to detail and ability to prioritize and multitask.
Ability to work in a fast-paced production environment and meet established turnaround times.
Strong written and verbal communication skills.
Ability to handle the physical requirements of the position.
Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

Associate's degree.
At least 3 months of experience in a contact center or call center environment.
At least 3 months of healthcare industry experience, such as in a physician's office or hospital.
Experience with Salesforce.com and/or Laboratory Information Systems.

Responsibilities

Act as a liaison between Labcorp, its customer base, and patients.
Resolve routine customer requests about products or services through inbound calls, outbound calls, or the Internet.
Communicate with customers in a courteous, friendly, and professional manner using protocol procedures.
Inquire about, clarify, and confirm customer requirements and understanding of solutions.
Provide additional customer education and information as needed.
Qualify and establish inbound new customers requesting Labcorp products and services.
Research complex issues and questions using multiple databases.
Notify clients of test results in a timely and accurate manner.
Review test forms for accuracy and report discrepancies.
Participate in activities designed to improve customer satisfaction and business performance.
Provide administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.