Customer Service Representative | Billing Support

Charter Communications • Schenectady, NY

1d • Onsite

About The Position

Spectrum is hiring a Customer Service Representative for its billing team. The role provides product knowledge and account support to customers, primarily by answering inbound phone calls about billing inquiries. Representatives work in a fast-paced call center, use multiple computer programs, address customer billing needs accurately, and meet customer service standards. The position involves interacting with customers from across the country, building positive professional relationships, and collaborating with management on escalated customer issues. Spectrum operates 24/7 call centers with a variety of shifts.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules, including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.

Nice To Haves

• At least 6 months of customer service experience.
• At least 6 months of experience working with computers and software applications.
• Previous work in cable operations or a telecommunications call center.
• MS Office, computer, and typing skills.
• Communication, organization, time-management, problem-solving, efficiency, multitasking, and customer-service skills.
• Dependability, courtesy, enthusiasm, empathy, a results-driven approach, professionalism, and resilience.

Responsibilities

• Answer inbound customer calls related to billing inquiries.
• Accurately address customer billing needs while meeting customer service standards.
• Establish and grow positive, professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.
• Represent Spectrum with professionalism and courtesy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED