Billing Customer Service Representative

Encore Fire Protection • LaPlace, LA

1d

About The Position

Encore Fire Protection is hiring a Billing Customer Service Representative, also described as a Billing & Collections Specialist. This customer-service role focuses on collections and accounts receivable. The representative helps customers understand invoices, resolves billing questions, and follows up on past-due accounts by phone and email. The company will provide training on its systems, products, and industry.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in billing, collections, accounts receivable, customer service, or a call center environment.
• Comfort handling a high volume of inbound and outbound calls with a professional, empathetic, and confident tone.
• Strong negotiation, problem-solving, and follow-through skills.
• Accurate data-entry skills and working knowledge of Microsoft Office, especially Excel and Outlook.
• Ability to stay organized, manage a large account portfolio, and meet daily collection goals.

Nice To Haves

• Experience with B2B or commercial collections, or in a service, construction, or field-services business.
• Familiarity with an ERP or billing system such as Sage, NetSuite, or Salesforce, and with cash application.
• Associate or bachelor’s degree in accounting, finance, or business.
• A track record of lowering days sales outstanding (DSO) or improving collection rates.

Responsibilities

• Contact customers by phone and email about overdue invoices, confirm payment status, and secure payment.
• Research invoice discrepancies, explain charges, and coordinate with internal teams to resolve billing disputes and errors.
• Negotiate payment arrangements, process payments, and accurately apply cash to customer accounts.
• Manage accounts receivable by working the AR aging report, prioritizing accounts by risk and balance, and escalating delinquent accounts according to credit and collections policy.
• Document customer interactions, promises to pay, and account updates in billing and CRM systems.
• Collaborate with Operations, Sales, and branch teams to resolve service and invoicing issues while protecting customer relationships.

Benefits

• Hourly pay based on experience, with a performance-based bonus opportunity.
• Paid tuition for fire-protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED