Customer Service Support Representative - INBOUND

Labcorp•Plainview, NY

15h•$18 - $23•Remote

About The Position

Labcorp is seeking a remote Customer Service Support Representative to serve as a liaison between Labcorp, customers, and patients. The role works with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently. It provides patient test results and technical information, such as specimen requirements and test turnaround times, and investigates complex problems to reach resolutions while delivering a high-quality customer experience. The representative uses internal systems, databases, and procedures to resolve routine and complex inquiries; reviews test forms and corrects discrepancies according to standard operating procedures; and maintains accurate records and CRM data in compliance with HIPAA. The role also troubleshoots basic technical issues, supports customer-satisfaction and business-performance initiatives, and works to identify root causes and prevent recurring problems. The position is remote and requires reliable internet, a HIPAA-compliant, distraction-free workspace, and compatible systems and service providers. Schedule: Monday through Friday, with alternating weekends, 9:00 a.m.–5:30 p.m. Eastern Standard Time. Pay range: $17.75–$23.00 per hour. The application window closes October 31, 2026.

Requirements

High school diploma or GED equivalent.
At least 2 years of customer service experience.
At least 1 year of experience in a contact center or call center environment.
At least 1 year of experience with software such as Microsoft Office, Verint, Salesforce, or LIS.
Reliable internet service with a compatible provider and a minimum download speed of 50 Mbps.
HIPAA-compliant, distraction-free workspace.
Strong computer skills, including multitasking across systems and typing proficiency.
Ability to troubleshoot and resolve basic technical issues independently.
Strong verbal and written communication skills, including active listening.
Courteous approach and strong customer service focus.
Experience with Laboratory Information Systems.
Organization and effective time management in a multitasking environment.
Self-motivation and ability to learn and apply new processes and systems.
Strong critical-thinking and problem-solving skills.
Ownership and follow-through to ensure issue resolution.
Ability to collaborate effectively as part of a team.
Flexibility and responsiveness to changing priorities and workloads.
Professionalism in customer interactions.
Knowledge of medical terminology used in a clinical setting.

Nice To Haves

Associate degree.
At least 1 year of experience with a medical background.
At least 1 year of experience in the healthcare industry, such as in a physician’s office or hospital.

Responsibilities

Act as a liaison between Labcorp, customers, and patients.
Maintain an understanding of laboratory operations across departments.
Resolve routine customer requests using internal systems and procedures.
Communicate professionally with internal and external customers and clarify customer needs to provide solutions.
Meet productivity, quality, and service standards.
Identify root causes and help prevent recurring issues.
Multitask effectively and research and resolve complex inquiries using databases.
Review test forms for accuracy and correct discrepancies according to standard operating procedures.
Support initiatives and activities to improve customer satisfaction and business performance.
Maintain accurate records and CRM data in compliance with HIPAA.
Troubleshoot basic technical issues to minimize disruptions.
Provide patient test results and technical information, including specimen requirements and test turnaround times.
Investigate complex problems and provide resolutions.