Customer Service Support Representative - INBOUND

Labcorp • Plainview, NY

15h • $18 - $23 • Remote

About The Position

Labcorp is seeking a remote Customer Service Support Representative to serve as a liaison between Labcorp, customers, and patients. The position works with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently. It provides patient test results and technical information, such as specimen requirements and test turnaround times, and investigates complex problems to provide resolutions while delivering a high-quality customer experience.

The successful candidate is a strong communicator with a passion for customer service and patient care, proficient in computer navigation and typing, and able to work in a fast-paced environment. The role requires a reliable internet connection with a compatible provider offering at least 50 Mbps download speed, as well as a HIPAA-compliant, distraction-free workspace. Due to system compatibility and security protocols, certain internet service providers may not support the required VPN device or device management tools.

The schedule is Monday through Friday with alternating weekends, from 10:00 a.m. to 6:30 p.m. Eastern Standard Time. The pay range is $17.75 to $23.00 per hour. The application window closes October 31, 2026. Eligible employees regularly scheduled to work 20 or more hours per week may receive comprehensive benefits; eligibility and benefits vary by schedule and employment category.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience in a customer service role.
• At least 1 year of experience in a contact center or call center environment.
• At least 1 year of experience with software such as Microsoft Office, Verint, Salesforce, or LIS.
• Reliable internet with a compatible provider and a minimum download speed of 50 Mbps.
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal and written communication skills, including active listening.
• Courteous manner and strong customer service focus.
• Experience with Laboratory Information Systems.
• Organization and effective time management in a multitasking environment.
• Self-motivation and ability to learn and apply new processes and systems.
• Strong critical-thinking and problem-solving skills.
• Ownership of issues through resolution.
• Ability to collaborate effectively as a team member.
• Flexibility and responsiveness to changing priorities and workloads.
• Professionalism in all customer interactions.
• Knowledge of medical terminology used in a clinical setting.

Nice To Haves

• Associate degree.
• At least 1 year of experience with a medical background.
• At least 1 year of experience in the healthcare industry, such as a physician's office or hospital.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Maintain an understanding of laboratory operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers.
• Clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multitask effectively.
• Research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies according to standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Participate in activities designed to improve customer satisfaction and business performance.
• Provide patient test results and technical information, including specimen requirements and test turnaround times.
• Investigate complex problems and provide resolutions.
• Address client needs accurately and efficiently for physician offices, hospital laboratories, patients, and internal customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to eligibility and schedule
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED