Customer Service & Support Representative - Building Products

Associated Materials, LLC•Manheim Township, PA

5h•$25 - $26

About The Position

The Service & Support Representative delivers high-quality customer service while supporting customer engagement and business objectives. The role serves as a primary customer contact, managing orders, resolving issues, and providing product guidance. It also supports outreach initiatives, including outbound calls to inactive or unassigned pool accounts to generate revenue and expand the Supply Center’s customer base.

Requirements

High school diploma or GED.
Two to five years of experience in a retail, wholesale, or customer-facing environment, with demonstrated success working with customers.
Strong customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Organization, attention to detail, and effective time-management skills.
Professional, composed, and service-oriented approach under pressure.
Clear written, verbal, and listening communication skills.
Comfort engaging customers by phone.
Self-motivation and a positive attitude.
Ability to learn and adapt to new technology and systems.
Experience with Microsoft Excel, Office, and Outlook.

Nice To Haves

College degree.
Experience with a CRM, preferably Salesforce.
General knowledge of the building materials industry.
Bilingual ability; strong consideration is given to bilingual candidates.

Responsibilities

Deliver a consistent, high-quality customer service experience.
Respond to customer needs accurately, thoroughly, and in a timely manner.
Develop and maintain working knowledge of products, services, and delivery capabilities.
Enter customer orders accurately and ensure proper documentation.
Field and resolve customer questions, concerns, and issues professionally.
Support customer engagement through outbound calls to pool accounts as needed.
Use consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
Establish, develop, and maintain positive customer relationships.
Work safely and comply with company safety policies and procedures.
Support Supply Center goals related to customer service, safety, and operational excellence.
Follow all company policies and procedures.
Perform additional duties assigned by the Branch Manager, including outbound pool-account sales calls to generate new business.