Customer Service Support Representative - INBOUND

Labcorp • Delaware, OH

1d • $18 - $23 • Remote

About The Position

Labcorp is seeking a remote Customer Service Support Representative to work with physician offices, hospital laboratories, patients, and internal customers to ensure their needs are addressed accurately and efficiently. The representative provides patient test results and technical information, such as specimen requirements and test turnaround times, and investigates complex problems to provide resolutions while delivering a high-quality customer experience. The role requires strong communication, customer service, computer navigation, typing, and the ability to thrive in a fast-paced environment. Certain internet service providers may not support the VPN device or device-management tools required for system compatibility and security.

The schedule is Monday through Friday, with alternating weekends, from 9:00 a.m. to 5:30 p.m. Eastern Time. The position is remote and pays $17.75 to $23.00 per hour. The application window closes October 31, 2026.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience in a customer service role.
• At least 1 year of experience working in a contact center or call center environment.
• At least 1 year of experience with software such as Microsoft Office, Verint, Salesforce, or LIS.
• Reliable internet service with a compatible provider and minimum download speed of 50 Mbps.
• HIPAA-compliant, distraction-free workspace.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong verbal and written communication skills, including active listening.
• Courteous manner and strong customer service focus.
• Experience with Laboratory Information Systems.
• Organization and effective time management in a multitasking environment.
• Self-motivation and ability to learn and apply new processes and systems.
• Strong critical-thinking and problem-solving skills; takes ownership to ensure issues are resolved.
• Team orientation and ability to collaborate effectively.
• Flexibility and responsiveness to changing priorities and workloads.
• Professionalism in customer interactions.
• Knowledge of medical terminology used in a clinical setting.

Nice To Haves

• Associate degree.
• At least 1 year of experience with a medical background.
• At least 1 year of experience in the healthcare industry, such as a physician's office or hospital.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Maintain an understanding of laboratory operations across departments.
• Resolve routine requests using internal systems and procedures.
• Communicate professionally with internal and external customers; clarify and confirm customer needs to provide solutions.
• Meet productivity, quality, and service standards.
• Identify root causes and help prevent recurring issues.
• Multitask effectively and research and resolve complex inquiries using databases.
• Review test forms for accuracy and correct discrepancies according to standard operating procedures.
• Support initiatives to improve customer satisfaction and performance.
• Maintain accurate records and CRM data in compliance with HIPAA.
• Troubleshoot basic technical issues to minimize disruptions.
• Provide patient test results and technical information, including specimen requirements and test turnaround times.
• Investigate complex problems and provide resolutions.
• Participate in activities designed to improve customer satisfaction and business performance.

Benefits

• Eligible employees regularly scheduled to work at least 20 hours per week may receive medical, dental, vision, life, short-term and long-term disability insurance, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan.
• Employees regularly scheduled to work fewer than 20 hours per week, and casual, intern, and temporary employees, are eligible to participate in the 401(k) Plan.
• Employees on a 7-on/7-off schedule are eligible for the listed benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED