Customer Service Support Rep (Traverse City - MMC - Day shift)

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

The Customer Service Support Rep handles patient and public questions about insurance, credit, and other hospital-related concerns. The role maintains accurate data entry in Star and interviews patients or relatives in person or by phone to arrange payments or provide assistance. Responsibilities include resolving insurance and information problems, providing financial assistance as needed, taking payments, arranging payment plans, verifying insurance benefits on problem accounts, and making or receiving collection calls. The position prepares daily and weekly reports, follows up on delinquent payment plans, dictates and sends collection letters, and handles correspondence about problem accounts. It interviews prospective charity recipients, determines eligibility, records bad-debt payments, and provides information to collection agencies to facilitate collection. For Munson Healthcare affiliate accounts, the role posts notes, bills insurance, receives payments, coordinates refunds, makes collection calls, refers uncollectable accounts to collection agencies, and files probate claims against deceased patients’ estates. The employee also performs other related clerical duties as directed and maintains the confidentiality of information encountered while employed by Munson Medical Center. This is a full-time, onsite position at Munson Medical Center in the General Registration area. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Employees must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella, and must receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

Associate's degree, with preference for a degree in finance, business, and/or healthcare; alternatively, two years of experience in a healthcare, financial, or customer service setting.
Employees must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella.
Employees must receive a flu vaccine during the hiring-year flu season and annually thereafter, or have an approved medical or religious exemption.

Nice To Haves

A degree in finance, business, and/or healthcare is preferred.

Responsibilities

Handle questions from patients or interested persons concerning insurance, credit, or other hospital-related problems.
Maintain data accuracy and enter information in Star.
Interview patients and relatives in person or by phone regarding payment arrangements or assistance.
Resolve insurance and information problems and provide financial assistance as required.
Take payments and arrange payment of unpaid balances.
Verify insurance benefits on problem accounts.
Make collection telephone calls and handle incoming collection calls.
Prepare daily and weekly reports and work delinquent payment plans.
Dictate and send collection letters as required and handle problem patient correspondence.
Interview prospective charity recipients, determine eligibility, record bad-debt payments, and provide information to collection agencies to facilitate collection.
Assist with Munson Healthcare affiliate accounts by posting notes, billing insurance, receiving payments, coordinating refunds, and making collection calls.
Refer uncollectable accounts to collection agencies.
File probate court claims against deceased patients’ estates.
Perform other related clerical duties as directed by Office Coordinator(s), Manager(s), or Director.
Maintain confidentiality of information encountered while employed by Munson Medical Center.