Customer Service Support Rep (Traverse City - MMC - Day shift)

Munson Healthcare•Traverse City, MI

3d•Onsite

About The Position

The Customer Service Support Rep handles questions from patients and other individuals about insurance, credit, and other hospital-related issues. The role supports patient account accuracy and payment collection, including resolving insurance and information problems, arranging financial assistance, and processing payments. It also assists with Munson Healthcare affiliate accounts and performs related clerical duties as directed. The position is onsite at Munson Medical Center in the General Registration area, Monday through Friday, 8:00 a.m. to 4:30 p.m. Employees must meet Munson Healthcare’s vaccination requirements for measles, mumps, rubella, varicella, and influenza, subject to approved exemptions as described in the posting.

Requirements

Associate's degree; preference is given to a degree in finance, business, and/or healthcare; or two years of experience in a healthcare, financial, or customer service setting.
Meet Munson Healthcare vaccination requirements for measles, mumps, rubella, and varicella, and receive an annual influenza vaccine or obtain an approved medical or religious exemption.

Nice To Haves

A degree in finance, business, and/or healthcare is preferred.

Responsibilities

Handle questions from patients or interested individuals concerning insurance, credit, and other hospital-related problems.
Maintain accurate data and enter information in Star.
Interview patients and relatives in person or by phone about payment arrangements or assistance.
Resolve insurance and information problems and provide financial assistance as required.
Take payments and arrange payment plans for unpaid balances.
Verify insurance benefits on problem accounts.
Make collection calls and handle incoming collection calls.
Complete daily and weekly reports and work delinquent payment plans.
Dictate and send collection letters as required.
Handle correspondence concerning problem patient accounts.
Interview prospective charity recipients, determine eligibility, record bad debt payments, and provide information to collection agencies.
Assist with Munson Healthcare affiliate accounts by posting notes, billing insurance, receiving payments, coordinating refunds, and making collection calls.
Refer uncollectable accounts to a collection agency.
File claims with Probate Court against deceased patients’ estates.
Perform other related clerical duties as directed by Office Coordinator(s), Manager(s), or Director.
Maintain the confidentiality of information encountered as a Munson Medical Center employee.