Customer Service Supply Chain Coordinator (CIC) (f/m/d)

Freudenberg • Aurora, IL

7h • Hybrid

About The Position

This role is responsible for the daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents such as complaints and returns. The coordinator will work with clients on shipments, receivables, receipts of goods, reserves, and claims. A key part of the role involves using SAP to manage the customer database, load orders, process invoices, handle picking/unpacking of goods, register shipping documents, manage returns, maintain distributor discounts, and update prices/conditions and customer master data. The position also involves daily formation of the shipment schedule based on inventory and upcoming receipts, monitoring service levels and delivery times, and proposing solutions for improvement to meet company targets and mitigate risks. The coordinator will handle customer complaints, ensuring efficient resolution and quick closure, and utilize a ticketing system (FreshService) for communications. Interaction with transport companies and collaboration with the Sales and Marketing Department are also key aspects of this role.

Requirements

• High School diploma or equivalent required.
• At least 2 years of experience in production customer service or a relevant supply chain role supporting a manufacturing or production-based company.
• Strong knowledge of ERP-based programs (SAP strongly preferred), as well as EDI and MS Office (particularly Excel).
• Ability to make important decisions in a fast-paced environment that affect company metrics and have financial implications.
• Must be able to multi-task and work on multiple projects at one time.
• Problem solving skills, including the ability to diffuse situations and immediately offer solutions.
• Ability to work a hybrid schedule with 3 days/week on-site.

Nice To Haves

• Bachelor's Degree preferred
• Flexibility for minimal travel (typically twice/year), including Canada.

Responsibilities

• Responsible for daily operational tasks to ensure the smooth processing of customer orders, deliveries, invoices, and execution of further documents and incidents (complaints, returns, credits, etc.).
• Work with clients on shipments, receivables, receipts of goods, reserves, and claims.
• Work in SAP to manage the customer database; load orders; invoices; picking/unpacking of goods; registration of shipping documents; returns; maintenance of discounts for distributor; maintenance of prices/conditions and customer master data.
• Daily formation of the schedule of shipment of goods for warehouse based on analysis of existing inventory and upcoming receipts.
• Monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets and mitigate the risk of fines and penalties.
• Receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process.
• Utilize ticketing system (FreshService) for all inbound/outbound communications.
• Interact with transport companies and work with the Sales and Marketing Department.

Benefits

• The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED