Customer Training Manager (m/f/d)

voize

7d•Hybrid

About The Position

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Requirements

Proven experience in Train the Trainer programs, particularly with large groups
Strong communication and presentation skills, able to engage and motivate users
Experience in training professionals, ideally in the healthcare or caregiving sector
Passion for technology adoption and empowering others to embrace change
Fluent in German (C2), with good knowledge of English
Willingness to travel 2–3 times a week to our customers
Proactive problem solver: You anticipate challenges and surface solutions early.
Fast-paced learner: You thrive in dynamic environments and adapt quickly.
Ownership mentality: You take full accountability for customer outcomes.
Collaborative spirit: You partner across teams to drive collective impact.

Nice To Haves

ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Responsibilities

Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.
Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
Track user adoption and revisit training for groups with low engagement.
Continuously update and improve training content based on feedback and onboarding friction.
Conduct visits for low adoption cases to re-engage users and support them on-site.