Full-Time Customer Service Supervisor

Kohl's • Lancaster, CA

1d • Onsite

About The Position

The Customer Service Supervisor is an expert in point of sale and customer services who provides direction and works alongside associates to deliver excellent customer service. The role teaches, coaches, develops, and supervises associates while completing service processes focused on consistent execution and operational efficiency. Supervisors also lead with integrity, foster teamwork in an engaged and inclusive culture, exercise good judgment, model and guide associate behavior, and support customer service, operational standards, shortage mitigation, merchandising presentation, loss prevention, safety, and store results. Key holder responsibilities include opening and closing store processes and directing associates.

Requirements

• Must be at least 18 years of age.
• Experience supervising teams or associates, including coaching them to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Ability to perform the accountabilities listed in the What You’ll Do section.
• Ability to satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet company scheduling requirements.
• Ability to meet the listed physical requirements and comply with health and safety standards.

Nice To Haves

• Two years of experience in retail or a similar industry.

Responsibilities

• Lead, coach, and assist associates in delivering speed of service, completing complicated transactions, and creating compelling customer experiences at point of commerce and Customer Service.
• Meet or exceed individual goals, including credit and loyalty goals, and support the service team in meeting storewide goals.
• Coach, teach, and train associates to execute point-of-sale and customer service standards accurately and efficiently according to company guidelines.
• Support associate training on merchandising standards, product knowledge, and tools; use available resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by completing required merchandise disposition practices accurately and on time.
• Oversee daily cash-related processes, including register and cash balancing, change orders, authorizing voided transactions, supplies, and over/short research.
• Lead with integrity and honesty and foster teamwork in an engaged and inclusive culture.
• Exercise good judgment and involve appropriate partners as needed.
• Model, guide, and provide direction to associates.
• Demonstrate and coach a customer-service mindset, including anticipating customer needs and satisfactorily resolving issues.
• Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
• Monitor and adjust resources to support customer needs and workload demands when assigned by a store executive as leader on duty.
• Use key performance indicators to make informed business decisions that drive store results.
• Complete multiple tasks within established timeframes.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for associates and customers.
• Perform key holder duties, including opening and closing store processes and providing direction to associates.
• Complete other responsibilities as assigned.

Benefits

• Paid time off and vacation buy program
• Parental leave
• Medical, dental, and vision coverage
• Short- and long-term disability programs
• Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
• 401(k)
• Flexible Spending Accounts
• Associate discount programs with Kohl’s partners
• Life insurance, including coverage options for family members or pets
• Other protection programs
• Legal assistance
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed