Retail Customer Service Supervisor Full-Time

TJX•Warrensville Heights, OH

4d•Onsite

About The Position

The Retail Customer Service Supervisor leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The supervisor develops high-performing teams by training and mentoring Associates on register transactions and company policies and procedures, and promotes an inclusive environment where everyone feels welcomed, valued, and engaged. This role requires a strong focus on team and individual results and willingness to work in multiple store areas as needed. The supervisor oversees frontline coverage, cash controls, paperwork, equipment, cleanliness, recovery, organization, and queue-line merchandising standards. The role also ensures adherence to labor laws, company directives, operational and loss-prevention procedures, and store safety practices. Other duties may be assigned. This is a full-time position at the HomeGoods store at 4033 Richmond Road in Warrensville Heights, Ohio. The starting pay range is USD $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on register transactions, policies, and procedures.
Recognize and provide constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to Company directives.
Maintain and uphold merchandising standards within the queue-line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report store safety hazards.
Work in multiple areas of the store as needed.
Perform other duties as assigned.