Full-Time Customer Service Supervisor

Kohl's•Columbus, OH

18h

About The Position

The Customer Service Supervisor is an expert in point of sale and customer services who provides direction and works alongside associates to deliver excellent customer service. The role teaches, coaches, develops, and supervises associates while completing service processes with consistent execution and operational efficiency. The supervisor leads customer service and point-of-sale activities, supports store goals, maintains operational and merchandising standards, oversees cash-related processes, and serves as a key holder for store opening and closing. The position requires flexible availability, including days, nights, weekends, and holidays, and involves physical activity such as standing and walking for the duration of a scheduled shift of at least eight hours. Pay starts at $18.10.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching them to achieve daily goals.
Strong verbal and written communication and interpersonal skills.
Flexible availability, including days, nights, weekends, and holidays.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to perform the role’s accountabilities and complete company training programs.
Ability to comply with dress code requirements and maintain prompt, regular attendance while meeting company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least eight hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Two years of experience in retail or a similar industry.

Responsibilities

Lead, coach, and assist associates in providing speed of service, handling complicated transactions, and creating a compelling customer experience at point of sale and Customer Service.
Meet or exceed individual goals, such as credit and loyalty goals, and support the service team in meeting storewide goals.
Coach, teach, and train associates to execute point-of-sale and customer-service standards accurately and efficiently according to company guidelines.
Support associate training on merchandising standards, product knowledge, and tools; use resources and follow Kohl’s brand standards.
Support inventory accuracy through timely and accurate completion of required merchandise disposition practices.
Oversee daily cash-related processes, including register and cash balancing, change orders, void authorization, supplies, and over/short research.
Lead with integrity and honesty and foster teamwork in an engaged and inclusive culture.
Exercise good judgment and involve appropriate partners as needed.
Model, guide, and provide direction to associates.
Demonstrate and coach a customer-service mindset, including anticipating customer needs and satisfactorily resolving issues.
Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Help prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
When assigned by a store executive as leader on duty, monitor and adjust resources according to customer needs and workload demands.
Use key performance indicators to make informed business decisions that drive store results.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies for associates and customers.
Perform key-holder duties, including store opening and closing processes, and provide direction to associates.
Complete other responsibilities as assigned.
Complete company training programs and comply with dress code, attendance, scheduling, and health and safety requirements.
Operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.