Full-Time Customer Service Supervisor

Kohl's • East Setauket, NY

2d

About The Position

The Customer Service Supervisor is an expert in point of sale and customer services who provides direction and works alongside associates to deliver excellent customer service. The role teaches, coaches, develops, and supervises associates while completing service processes with consistent execution and operational efficiency. It also includes key holder responsibilities for opening and closing the store and directing associates.

Requirements

• Must be at least 18 years old.
• Experience supervising teams or associates, including coaching them to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• Ability to perform the role’s listed accountabilities and satisfactorily complete company training programs.
• Ability to comply with dress code requirements.
• Basic math and reading skills, legible handwriting, and basic computer operation.
• Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
• Ability to maintain prompt and regular attendance and meet company scheduling requirements.
• Ability to meet the stated physical requirements and health and safety standards.
• Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
• Ability to frequently climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull.
• Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
• Ability to visually verify information and locate and inspect merchandise.

Nice To Haves

• Two years of experience in retail or a similar industry.

Responsibilities

• Lead, coach, and assist associates in delivering speed of service, executing complicated transactions, and creating a compelling customer experience at the point of contact and Customer Service.
• Meet or exceed individual goals, such as credit and loyalty goals, and support the service team in meeting storewide goals.
• Coach, teach, and train associates to execute point-of-sale and customer-service standards accurately and efficiently in accordance with company guidelines.
• Support associate training on merchandising standards, product knowledge, and tools; use available resources and follow Kohl’s brand standards.
• Support inventory accuracy through timely and accurate completion of merchandise disposition practices.
• Oversee daily cash-related processes, including register and cash balancing, change orders, authorizing voided transactions, supplies, and over/short research.
• Lead with integrity and honesty, foster teamwork in an engaged and inclusive culture, and exercise good judgment by involving appropriate partners as needed.
• Model, guide, and provide direction to associates; demonstrate and coach a customer-service mindset, anticipate customer needs, and resolve issues satisfactorily.
• Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
• Monitor and adjust resources to support customer needs and workload demands when assigned by a store executive as leader on duty.
• Use key performance indicators to make informed business decisions that drive store results.
• Accomplish multiple tasks within established timeframes.
• Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
• Maintain adherence to company safety policies for associates and customers.
• Perform key holder opening and closing processes and provide direction to associates.
• Complete other responsibilities as assigned.

Benefits

• Paid time off (PTO)
• Vacation Buy Program
• Parental leave
• Medical, dental, and vision coverage
• Short- and long-term disability programs
• Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
• 401(k)
• Flexible Spending Accounts
• Associate discount programs with Kohl’s partners
• Life insurance for associates, their families, or pets
• Other protection programs
• Legal assistance
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed