Customer Service Supervisor

Worldwide Flight Services, Inc. • Denver, CO

1d

About The Position

The Customer Service Supervisor supervises, coordinates, and controls airport passenger service functions, including Passenger Service, Operations, and Weight and Balance; the role may also include Cabin Services. The supervisor monitors work quality and quantity and ensures compliance with company rules, regulations, and safety standards. They train subordinates and proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. The supervisor administers practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect. They read, understand, and clarify the site-specific security plan and ensure WFS staff receive and display relevant company identification badges. The scope of the role may vary according to the size and primary line of business of the operation.

Requirements

• Associate's degree or equivalent from a two-year college or technical school, and six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to work rotating shifts, including weekends, holidays, and days off.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to compute rates and percentages and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work in a high-noise environment and with minimal supervision.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress.
• Ability to lift 70 pounds; no exceptions.

Nice To Haves

• Ability to read, write, and fluently speak and understand English.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Responsibilities

• Supervise, coordinate, and control airport passenger service functions.
• Monitor the quality and quantity of work performance.
• Ensure compliance with company rules, regulations, and safety standards.
• Train subordinates.
• Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
• Administer practices fairly and equitably, treating employees, customers, vendors, and other third parties with respect.
• Read, understand, and clarify implementation of the site-specific security plan.
• Ensure WFS staff are issued relevant company identification and display their identity badges.
• Report to work on a regular and timely basis.

Benefits

• Access earned pay in advance through the DailyPay app.
• On-the-spot recognition awards through the Awardco platform, including gift cards.
• Multiple medical care options for full- and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree