Customer Service Supervisor

SunSource • Phoenix, AZ

1d • Onsite

About The Position

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Requirements

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, Microsoft Word, Email applications, Vendor pricing and business software programs.

Nice To Haves

• Experience in industrial distribution or related industries, including: Hydraulics, Pneumatics, Fluid Power, Electrical Products, Power Transmission, Motors and Motion Control.

Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to: Pricing and quotations, Product availability and delivery schedules, Order status updates, Returns and credits, Order expedites, Product literature and documentation.
• Provide technical product assistance and support when appropriate.
• Maintain accurate records and documentation within company systems.
• Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
• Deliver a high level of customer service while meeting departmental performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed