Customer Service Supervisor

Piedmont Airlines • Columbia, SC

2d • $17 - $21

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage the operational activities of the department in accordance with established policies and procedures. The role supervises team members with varied duties and supports the station’s operational performance, on-time service, and quality customer service. The successful candidate will have excellent organizational and multitasking skills and work effectively with all levels of management and support staff. This position reports to the General Manager.

Requirements

• Excellent organizational skills and ability to multitask.
• Ability to work independently and set and meet personal deadlines.
• Ability to work well with all levels of management and support staff.
• Ability to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.
• Proof of high school or GED completion.
• Minimum age of 18.
• Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required.

Nice To Haves

• Previous airline management experience.
• Current Piedmont employee with a minimum of six months of service.
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
• Extensive knowledge of QIK.
• Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

• Coach team members and provide career development.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement them in daily work routines.
• Manage department operations in accordance with established policies and procedures.
• Manage a staff of team members with varied duties.
• Complete administrative duties, including daily, weekly, and monthly reports.
• Maximize station operational performance by adapting to changing conditions and proactively solving problems.
• Supervise, direct, and monitor personnel, adjusting as needed to ensure on-time performance and quality customer service.
• Drive motorized equipment.
• Provide operational support when employee absences affect operations.

Benefits

• Paid training.
• Holiday pay.
• 401(k).
• Vacation.
• Family travel on the American Airlines network.
• Medical and dental coverage available.
• Bonuses awarded in accordance with company policies and applicable criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED