Customer Service Supervisor

Piedmont Airlines•Phoenix, AZ

1d•Onsite

About The Position

Piedmont Airlines is hiring a Customer Service Supervisor to manage the department’s operational activities in accordance with established policies and procedures. The supervisor manages team members with varied duties, supports operational performance at the station, and helps ensure on-time performance and quality customer service. The position reports to the General Manager and requires strong organizational, multitasking, and interpersonal skills. The role includes coaching and developing employees, addressing non-compliant behavior, overseeing personnel, completing administrative reports, and adjusting operations to changing conditions. The supervisor may also drive motorized equipment and provide operational support when employee absences affect staffing. Work takes place in an airport ramp environment and includes use of computers and other office equipment. Employment is contingent on a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must be at least 18 and provide proof of high school or GED completion.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
Proof of high school or GED completion.
At least 18 years of age.
Clear driving record, 10-year Criminal History Records Check, and drug screen as required.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies, and goals, and implement them in daily work routines.
Manage department operational activities in accordance with established policies and procedures.
Manage staff members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel; adjust assignments as needed to support on-time performance and quality customer service.
Drive motorized equipment.
Provide support when employee absences affect operations.