Customer Service Supervisor

City of New York • New York City, NY

8d • Hybrid

About The Position

The NYC Department of Finance’s Customer Operations Division oversees the department’s Business Centers and other operational divisions. Its Business Centers communicate amounts due, process tax and parking-violation payments, maintain department records, and provide customer service. They also issue releases for impounded vehicles, enroll customers in payment agreements, and help customers prepare for parking-ticket hearings.

The Staten Island Business Center is seeking a motivated, organized Customer Service Supervisor. Reporting to the Staten Island Business Center Manager, the supervisor oversees cashiering and customer-service areas, supervises staff, reconciles daily cashier receipts, trains employees on rules and policies, and may work at a cashier’s window. The supervisor serves as assistant manager when the center assistant manager is absent.

Candidates must be permanent in the Principal Administrative Associate civil service title or permanent in a comparable civil service title eligible for a 6.1.9 title. Applicants must include their employee identification number and identify their permanent civil service title in their cover letter. This position may be eligible for remote work up to two days per week under the applicable Remote Work Pilot Program. Hires must verify identity and U.S. work eligibility and complete the required employment eligibility verification form.

Requirements

• Must be permanent in the Principal Administrative Associate civil service title or permanent in a comparable civil service title eligible for a 6.1.9 title.
• Applicants must include their employee identification number when applying and indicate their permanent civil service title in their cover letter.
• Meet one of the stated qualification pathways: a bachelor’s degree and two years of satisfactory full-time progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; an associate degree or 60 semester credits and three years of such experience, including one year of the specified administrative supervisory experience; a high school diploma or equivalent and four years of such experience, including one year of the specified administrative supervisory experience; or equivalent education and/or experience. All candidates must have the one year of administrative or supervisory experience described.
• Education above high school may substitute for general clerical/administrative experience at 30 semester credits for six months of experience, up to a maximum of three years, but may not substitute for the required year of administrative or supervisory experience.
• Upon hire, verify identity and eligibility to work in the United States and complete the required employment eligibility verification form.

Responsibilities

• Maintain and oversee multiple areas of the Staten Island Business Center, including cashiering and customer service.
• Supervise staff and maintain and update employee files, including evaluations, disciplinary actions, and time and leave records.
• Reconcile daily receipts from cashiers and close out cashier transactions at the end of their shifts.
• Help train and update staff on new or changing rules and policies.
• Work at a cashier’s window in active situations when needed.
• Serve as assistant manager when the center assistant manager is absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level