Customer Service Supervisor

Performance Food Group•Manassas, VA

About The Position

The Customer Service Supervisor oversees a customer service team that assists customers with order entry and company inquiries. The role works to maintain customer satisfaction, accommodate customer needs, resolve complex problems where standard procedures may not exist, and train new customer service representatives. It involves professional communication with customers, vendors, and coworkers, accurate and timely responses, and other duties as assigned to serve the company. Performance Foodservice is PFG’s broadline distributor, serving local customers such as independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. Its team builds customer relationships and provides advice on operations, menu development, product selection, and operational strategies. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma/GED or equivalent experience.
2–4 years of experience in customer service or a related area.

Nice To Haves

Associate’s degree or 2-year technical degree in Business or a related area.
4–6 years of experience in customer service or sales within the foodservice industry.
Supervisory experience.

Responsibilities

Supervise associates, including staffing, training, coaching, performance management, and problem resolution.
Coordinate and oversee the entry of customer orders, credits, and invoices; ensure accuracy and provide backup as needed.
Assist customer service representatives with difficult or complex customer orders and problems, vendor interactions, and department interactions.
Provide informative and professional assistance to the public, customers, vendors, and coworkers.
Lead and train new customer service representatives; facilitate or schedule training and customer service meetings.
Develop spreadsheet reports as requested by management.
Perform other related duties as assigned.