Seasonal Customer Service & Stock - Fair Lakes Promenade Rack

Nordstrom•Fairfax, VA

7d•$19 - $19•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members keep the store clean and clutter-free and may work in different areas, including Sales, Customer Service, Stock, and Fulfillment. Sales and Customer Service duties include keeping the salesfloor organized and stocked through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions using point-of-sale systems; bagging merchandise, including bulky items; supporting fitting room customers and returning clothing to the salesfloor; organizing stockrooms and ensuring merchandise is checked in and ticketed correctly; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving, unloading, unpacking, and delivering merchandise; fulfilling, packing, and shipping customer orders to quality standards; using inventory management systems to scan, process, and research shipments; keeping selling floors and stockrooms organized; and providing general store support such as setting up events, organizing backrooms, completing markdowns, and relocating fixtures. The role requires a flexible schedule based on business needs and sustained physical activity during shifts.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor runway-ready by re-merchandising, straightening, sizing, and filling merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, and provide a friendly cashiering experience.
Bag merchandise, including bulky and sometimes heavy items.
Greet and assist customers in fitting rooms, and sort and return clothing to the salesfloor.
Keep customer areas clean and clutter-free by sorting and returning clothing.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.