Online | Customer Service Specialist – Hotel Reservations

Destination Careers•Atlanta, GA

6d•$30,000 - $60,000•Remote

About The Position

We are looking for a dependable, service-driven Customer Service Specialist to support clients with hotel research, reservations, and post-booking assistance. The role focuses on helping leisure travelers find and book accommodations that suit their needs, budgets, and travel goals, while delivering personalized recommendations and excellent customer support. The position is fully remote and offers flexible scheduling. It is suited to someone who is self-motivated, organized, comfortable with online tools, and passionate about travel and helping clients plan memorable experiences.

Requirements

Previous experience in customer service, hospitality, or travel booking is preferred.
Strong written and verbal communication skills.
Detail-oriented, with the ability to manage multiple bookings at once.
Comfortable working remotely using digital communication and booking platforms.
Friendly, proactive, and solution-focused mindset.
Passion for travel and helping others plan great experiences.
Must be 18 years or older.
Must have access to a computer and stable internet connection.

Nice To Haves

Previous experience in customer service, hospitality, or travel booking.

Responsibilities

Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals.
Provide professional and timely support via email, phone, and messaging platforms.
Offer personalized hotel recommendations using available tools and client preferences.
Confirm booking details and ensure client itineraries are accurate.
Handle changes, cancellations, and special requests efficiently.
Build positive client relationships through excellent service and follow-through.
Stay informed about hotel brands, loyalty programs, promotions, and destination updates.