Online | Customer Service Specialist – Hotel Reservations

Destination Careers•Atlanta, GA

4d•Remote

About The Position

The Remote Customer Service Specialist – Hotel Bookings supports clients with hotel research, reservations, and post-booking assistance. The role involves helping clients find accommodations that fit their needs, budget, and travel goals, providing service through digital channels, and ensuring booking and itinerary details are accurate. It is fully remote, with flexible scheduling options, and is suited to someone who is self-motivated, organized, and client-focused.

Requirements

Previous experience in customer service, hospitality, or travel booking is preferred.
Strong written and verbal communication skills.
Detail-oriented, with the ability to manage multiple bookings at once.
Comfortable working remotely using digital communication and booking platforms.
Friendly, proactive, and solution-focused mindset.
Passion for travel and helping others plan great experiences.
Must be 18 years or older.
Access to a computer and a stable internet connection.

Nice To Haves

Previous experience in customer service, hospitality, or travel booking.

Responsibilities

Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals.
Provide professional and timely support via email, phone, and messaging platforms.
Offer personalized hotel recommendations using available tools and client preferences.
Confirm booking details and ensure the accuracy of client itineraries.
Handle changes, cancellations, and special requests efficiently.
Build positive client relationships through excellent service and follow-through.
Stay informed about hotel brands, loyalty programs, promotions, and destination updates.