Customer Service Specialist - Hybrid (Houston, TX)
About The Position
The Customer Service Specialist is a dedicated and important Team Member in the overall Client experience. The CSS role is instrumental within the Team dynamic, focusing on functions and responsibilities that are designed to improve and enhance workflows, timeliness, and client responsiveness. OneDigital is a growing organization of caring, collaborative, and driven professionals who have dedicated their careers to improving the lives of millions of people every day. We are in the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career, it is a calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and use words like love and family in the same sentence with achievement and accountability.
Requirements
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible and disciplined
- Ability to work independently as well as in team environment
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to thrive in fast-paced production environment
- 3-5 years of applicable job experience required
- Proficient with Microsoft Office products, required
Nice To Haves
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service; preferred
- Bachelor’s Degree, preferred
- Familiarity with database applications, a plus
- Familiarity with Employee Navigator, a plus
Responsibilities
- Improve and enhance workflows, timeliness, and client responsiveness.
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
