Customer Service Field Specialist (Medical Equipment) -- Houston, TX

Arjo•Houston, TX

2d•Onsite

About The Position

This is a challenging and rewarding career opportunity in a healthcare company that empowers movement for people with mobility challenges. As a Customer Service Field Specialist, you will play a meaningful role in healthcare, helping hospitals and care teams provide safe, high-quality patient care. This role combines hands-on work, customer interaction, and problem-solving to support healthcare professionals. You will build relationships, support clinical staff, and make a real impact every day. The work is primarily hospital-based, not in-home care, with local routes allowing you to be home every day. The company emphasizes strong customer relationships over just deliveries.

Requirements

2+ years of customer service, delivery, or field service experience
Strong communication skills and a customer-first mindset
Must have a clean driving record
Ability to operate a 20-foot box truck
Ability to lift up to 30 lbs and push/pull up to 75 lbs
Comfortable working in a warehouse and outdoor Houston environment
Ability to travel, including one week of training in San Antonio, TX
Ability to travel for additional opportunities to support service centers nationwide
Ability to travel by commercial air for business needs

Responsibilities

Deliver and pick up medical equipment at hospitals and healthcare facilities across the Houston Metro area
Provide basic equipment orientation and support to clinical staff
Build strong relationships through professional, responsive customer service
Ensure accurate delivery, pickup, and service documentation
Identify and resolve customer concerns quickly and professionally
Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards
Operate a 20-foot box truck safely and professionally
Maintain a clean, organized vehicle and professional appearance