Customer Service Representative - Houston, TX

Bureau Veritas•Houston, TX

6h•Onsite

About The Position

The Customer Service Representative position involves challenging front-line interaction with customers and lab personnel via telephone and e-mail. A typical day involves problem solving, creative thinking, and teamwork. The role seeks to offer and provide a service that exceeds all expectations and contributes significantly to this goal by handling daily business-to-business e-mail and phone correspondence with customers and the Account / Sales team. This position may require minimal local travel.

Requirements

2-year degree or equivalent work related experience.
Three years experience in a fast paced, customer service environment required.
Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers’ expectations.
Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills.
A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment.
The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary.

Responsibilities

Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts.
Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively.
Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.
Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load.
Contribute to a collaborative management process through regular meetings.
Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.