Customer Service Representative - Houston, TX

Bureau Veritas•Houston, TX

6d•$15 - $17•Onsite

About The Position

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics. This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

Requirements

2-year degree or equivalent work related experience.
Three years experience in a fast paced, customer service environment required.
Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers’ expectations.
Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills.
A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment.
The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary.
Position may require minimal local travel.

Responsibilities

Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts.
Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively.
Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.
Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load.
Contribute to a collaborative management process through regular meetings.
Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.