Customer Service Specialist (Hybrid)

EnerSys Delaware Inc.•Muhlenberg Township, PA

9d•Hybrid

About The Position

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. The Customer Success Specialist ensures accurate and timely entry of customer purchase orders/requirements for small business accounts, supporting high-volume transactional processing.

Requirements

High school diploma or equivalent.
1–3 years of order entry or customer service experience.
Basic ERP and Microsoft Office proficiency.
Strong attention to detail.

Responsibilities

Enter customer purchase orders accurately into ERP systems.
Provide order entry support for Enterprise & Mid-Market accounts as necessary.
Review purchase orders for pricing, quantities, and documentation.
Maintain PO tracker entries.
Issue order acknowledgements & perform order quality reviews (ORC)
Resolve missing or incorrect order information.
Follow established procedures to ensure consistency.
Escalate non-standard issues as needed, including communication with Enterprise/Mid-Market customer accounts.
Support customer inquiries related to orders and fulfillment for assigned customer accounts.
Manage, monitor, and action customer orders for assigned customer accounts.
Examples include, but not limited to: Shipped-not-Billed; New Account Coordination; Date Changes; Freight Claims, Warranty Logistics, etc.