SAS Customer Service Specialist, SAS

Best Buy • San Diego, CA

10d

About The Position

The Pacific Sales Customer Service Specialist ensures fast, friendly, and accurate processing of customer transactions, including new orders, returns, exchanges, and releases. The role focuses on delivering an excellent customer experience, following the steps of the sale, and offering accessories and General Service contracts during sales-order review.

The specialist supports the sales floor with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks. The role also assists with inventory processes, including report reconciliation and research, receiving and shipping products, and customer will calls. The specialist maintains an organized Customer Service work center and handles incoming calls, shipping invoices, report reconciliation, and daily deposit entry.

Requirements

• High school diploma or equivalent.
• One year of customer service or other retail sales experience.

Nice To Haves

• Associate degree or above in Business Management or a related field.

Responsibilities

• Process customer transactions, including new orders, returns, exchanges, and releases, in a timely and efficient manner.
• Follow the sales steps and offer customers accessories and General Service contracts that complement their purchases.
• Support Sales Specialists with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks.
• Answer incoming calls and prepare shipping invoices.
• Complete report reconciliation, including calling reports, and enter daily deposits.
• Maintain the organization of the Customer Service work center.
• Assist with inventory processes, including unaccounted research report reconciliation, receiving and shipping products, and customer will calls.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Paid time off for eligible full-time and part-time employees, with availability and terms dependent on work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED