SAS Customer Service Specialist, SAS

Best Buy•Burbank, CA

11d

About The Position

The Customer Service Specialist is responsible for fast, friendly, and accurate processing of Pacific Sales customer transactions, including new orders, returns, exchanges, and releases. The role provides an excellent customer experience by following the steps of the sale and offering accessories and General Service contracts during sales-order review. The specialist supports the sales floor with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks. The position also supports inventory and warehouse processes, including unaccounted-product research, receiving, shipping, and customer will calls. Additional duties include answering incoming calls, preparing shipping invoices, reconciling reports, entering daily deposits, and keeping the Customer Service work center organized.

Requirements

High school diploma or equivalent.
At least 1 year of customer service or other retail sales experience.

Nice To Haves

Associate degree or above in Business Management or a related field.

Responsibilities

Process transactions, including new orders, returns, exchanges, and releases, in a timely and efficient manner.
Follow the steps of the sale and offer accessories and General Service contracts to customers.
Support Sales Specialists with customer follow-up, delivery scheduling, purchase-order reconciliation, and stock checks.
Answer incoming calls and prepare shipping invoices.
Reconcile reports, including calling reports, and complete daily deposit entry.
Maintain the organization of the Customer Service work center.
Support inventory processes, including report reconciliation and unaccounted research, receiving and shipping products, and customer will calls.