Customer Service Specialist (B)

Sherwin-Williams • Gardendale, AL

8d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. The role focuses on delivering excellent customer service, resolving customer concerns promptly, maintaining knowledge of product features, and supporting store presentation and sales goals.

The position involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The role may involve retrieving and carrying materials, tinting and mixing products, stocking and displaying merchandise, cleaning equipment, handling deliveries, and working scheduled hours that may include evenings and weekends.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and daily commuting; specific offerings and eligibility are available through the company's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed