Remote Customer Service Specialist Part-Time

Ferrellgas • Shipshewana, IN

5d • Remote

About The Position

Ferrellgas is hiring a part-time Customer Service Specialist to provide service through inbound and outbound communications. The role supports customers and coordinates with internal teams to provide a high-quality customer experience and help drive business growth. Responsibilities include responding to customers through phone, chat, social media, and email; maintaining customer accounts; resolving service and account issues; scheduling delivery orders; and supporting new customer account setup.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, with typing and data entry experience.
• Excellent written and verbal communication skills, including the ability to build teams and develop positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Respond to customers by phone, chat, social media, and email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Resolve customer requests in ways that satisfy customers and reduce additional questions.
• Schedule delivery orders and use basic negotiation skills with new and returning customers.
• Handle general service order input, execute emergency scripts, close uncontrollable loss accounts, provide general contract information, and answer basic pricing questions.
• De-escalate basic customer situations in accordance with the customer complaint resolution policy.
• Send customers copies of statements and invoices, perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off (PTO)
• Paid training
• Employee discounts, including propane savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED