Remote Customer Service Specialist

Atomic Storage Group•Tennessee Ridge, TN

2d•Remote

About The Position

Atomic is seeking a friendly, empathetic, customer-focused Call Center Agent for its self-storage company. The role supports customers navigating moves and other life changes by providing helpful, professional service. It is a remote, work-from-home position on a collaborative, fast-paced team. The call center operates seven days a week across multiple U.S. time zones; schedules may vary according to business and staffing needs, and evening or weekend availability may be required. The hourly pay range is $13.50–$15.00.

Requirements

Strong customer service and communication skills.
Positive, professional, and empathetic attitude.
Ability to multitask between calls, emails, and CRM systems.
Self-motivation and ability to work independently in a remote environment.
Strong time management and organizational skills.
Basic computer literacy and ability to learn new systems quickly.
Fast and reliable internet connection.
A dedicated, quiet workspace suitable for professional calls.
Dual monitors.
A 64-bit version of Windows 10 or later, or macOS 10.14 or later; Linux and Chromebook are not supported.
At least 8 GB of RAM.
An Intel i5 dual-core processor or equivalent.
Ability to pass a background check before hire.
Legal authorization to work in the United States.

Responsibilities

Answer incoming phone calls courteously and professionally.
Help customers choose the appropriate storage unit size for their needs.
Follow up on reservations, leads, and emails in a timely manner.
Provide professional, empathetic customer service.
Accurately log customer interactions and updates in the CRM system.
Resolve customer concerns or escalate issues to the appropriate department.
Provide clear and accurate information to current and prospective customers.
Participate in training, coaching, and team meetings.
Meet or exceed expectations for customer satisfaction, response times, and call quality.
Handle high call volumes efficiently during busy periods.
Follow company policies, procedures, and quality standards.