Remote Customer Service Specialist

Atomic Storage Group•Tennessee Ridge, TN

3d•$14 - $15•Remote

About The Position

Atomic is seeking a friendly, empathetic, customer-focused Call Center Agent for its self-storage business. The role supports customers who may be navigating moves, stressful life changes, downsizing, family situations, or unexpected events, and aims to provide human, helpful, and professional service. This is a remote work-from-home position in a collaborative, fast-paced, and supportive team environment. The call center operates seven days a week across multiple U.S. time zones, and schedules may vary according to business and staffing needs. Evening and weekend availability may be required, depending on the position and assigned schedule.

Requirements

Strong customer service and communication skills.
Positive, professional, and empathetic attitude.
Ability to multitask between calls, emails, and CRM systems.
Self-motivation and ability to work independently in a remote environment.
Strong time management and organizational skills.
Basic computer literacy and ability to learn new systems quickly.
Fast and reliable internet connection.
Computer running a 64-bit version of Windows 10 or later, or macOS 10.14 or later; at least 8 GB RAM; and an Intel i5 dual-core processor or equivalent. Linux and Chromebook are not supported.
Dedicated, quiet workspace suitable for professional calls.
Dual monitors.
Must pass a background check before hire.
Must be legally authorized to work in the United States.
Comfort with extended computer and headset use, sitting, typing, using multiple computer systems, and remaining engaged throughout scheduled shifts.
Ability to meet the role’s vision requirements, including close vision, distance vision, and adjusting focus.

Responsibilities

Answer incoming phone calls courteously and professionally.
Help customers select the appropriate storage unit size based on their needs.
Follow up promptly on reservations, leads, and emails.
Provide exceptional customer service with professionalism and empathy.
Accurately log customer interactions and updates in the CRM system.
Resolve customer concerns or escalate issues to the appropriate department when needed.
Provide clear and accurate information to current and prospective customers.
Participate in training sessions, coaching, and team meetings.
Meet or exceed expectations for customer satisfaction, response times, and call quality.
Handle high call volumes efficiently during busy periods.
Follow company policies, procedures, and quality standards.