Remote Customer Service Specialist Part-Time

Ferrellgas • Shipshewana, IN

5d • Remote

About The Position

Ferrellgas is hiring a part-time Customer Service Specialist to provide customer service through inbound and outbound communications. The role supports customers and works with internal teams to deliver a high-quality experience while helping drive business growth. Responsibilities include responding to customer inquiries, maintaining accounts, scheduling deliveries, resolving customer issues, supporting new account setup, and handling payments and basic collections.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills, including typing and data-entry experience.
• Excellent written and verbal communication skills, with an emphasis on team building and developing positive rapport with employees at all levels and with customers.
• Proficiency in Microsoft Office, including Excel, Word, and Access.
• Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the United States.
• Must not require employment visa sponsorship now or in the future.

Responsibilities

• Answer phone, chat, social media, and email inquiries politely, courteously, and professionally.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Maintain accounts accurately and update account information.
• Use resolution techniques that satisfy customer requests and reduce follow-up questions.
• Schedule delivery orders and use basic negotiation skills to address issues for new and returning customers.
• Handle general customer issues, including service order entry, emergency scripts, closing uncontrollable loss accounts, general contract information, and basic pricing questions.
• De-escalate basic customer situations by following the customer complaint resolution policy.
• Send customers copies of statements and invoices, perform soft collections for customers on credit hold or past due, handle some cash, and take payments by phone.
• Support the setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Benefits

• 401(k) with a generous company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off
• Paid training
• Employee discounts, including propane savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED