Customer Service Specialist - Part-time
About The Position
The Customer Service Specialist supports the success of a Sherwin-Williams retail store by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role focuses on excellent customer service, resolving concerns, maintaining product and store presentation standards, and consistently meeting sales goals. Bilingual Spanish candidates are strongly encouraged to apply. This is a part-time position at Store #701646, located at 8996 W Bowles Ave Ste N&O, Littleton, CO 80123. The job involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public. The position is eligible for health benefits, including prescription savings and virtual physician visits, retirement and savings benefits, and a time-away package that includes vacation, holidays, and military leave. Other benefits may be available; eligibility and details are provided through the company’s benefits information.
Requirements
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
- Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.
Nice To Haves
- A valid, unrestricted driver’s license.
- At least a high school diploma or GED.
- At least one year of experience in delivery, retail, or customer service.
- Previous experience selling paint and paint-related products.
- Previous experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive, trust-based relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Follow and achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist with deliveries as needed.
- Maintain assigned areas in an in-stock and presentable condition.
- Remain knowledgeable about products and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Benefits
- Health benefits, including prescription savings and virtual physician visits.
- Retirement and savings benefits.
- Time-away benefits including vacation, holidays, and military leave.
- Additional benefits may be available, subject to eligibility.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
