Customer Service Specialist - Part-time

Sherwin-Williams • Littleton, CO

9h • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending appropriate solutions. They resolve customer concerns, maintain knowledge of product features, uphold store and product presentation standards, and provide excellent service while working toward store sales goals.

The role involves customer contact, including potential contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The position may involve supervised or unsupervised access to these items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

This part-time position is at Store #725966, 10145 Waterton Rd, Littleton, CO 80125. The role is eligible for health benefits, retirement and savings benefits, and time-away benefits such as vacation, holidays, and military leave, among other offerings.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• Valid, unrestricted Driver’s License.
• At least a high school diploma or GED.
• At least one year of experience working in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Eligible for health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Time-away benefits, including vacation, holidays, and military leave.
• Additional benefits may be available; details are provided through the company benefits site.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed