Customer Service Specialist (KC Metro Area)

AdventHealth•Mission, TX

1d•Onsite

About The Position

The Customer Service Specialist collaborates with leadership to complete projects accurately and on time. The role schedules patient appointments, collects payments, maintains the confidentiality of medical records and other sensitive information, and follows the Corporate Compliance plan and applicable local, state, and federal regulations. It also maintains the department filing system; processes and distributes incoming, outgoing, and interoffice mail, including faxes; reconciles payments and adjustments daily; and maintains knowledge of office equipment. The specialist answers and routes phone calls, using good judgment to ensure messages are relayed accurately and promptly, and performs other duties as assigned. This is a full-time, day-shift position at 9100 W 74th St, Shawnee Mission, Kansas. The listed pay range is $17.06–$27.29. Applications are accepted on an ongoing basis.

Requirements

Demonstrated customer service skills.
Ability to communicate effectively over the phone and in person.
General clerical skills.
High school graduate or equivalent.
At least 1 year of experience.

Nice To Haves

Associate degree.
Graduation from a technical school.
At least 1 year of position-related experience.

Responsibilities

Collaborate with leadership to complete projects accurately and on time.
Schedule patient appointments and collect payments.
Maintain the confidentiality of medical records and other sensitive information.
Follow the Corporate Compliance plan and applicable local, state, and federal regulations.
Organize and maintain the department filing system.
Process and distribute incoming, outgoing, and interoffice mail, including faxes.
Reconcile payments and adjustments daily.
Demonstrate knowledge of and maintain office equipment, including phone systems, photocopiers, computers, fax machines, and calculators.
Answer and route phone calls using good judgment, ensuring messages are relayed accurately and promptly.
Perform other duties as assigned.