Customer Service Specialist III - Code Compliance

Pasco County•New Port Richey, FL

About The Position

The Customer Service Specialist III performs advanced clerical and public-contact work involving the collection, maintenance, and provision of information about County operations. The role provides professional, courteous service by telephone, in person, in writing, and online, and has lead-worker responsibilities in the Code Compliance Division. The employee shares information with the public about County ordinances, regulations, and enforcement actions; maintains Division spreadsheets and databases; handles foreclosure ordinance warnings and case files; conducts open-code-violation searches; and responds to inquiries. Additional work includes data entry and retrieval, lien payoff calculations and releases, payment processing, contractor paperwork and invoices, supply purchasing, report generation, and public-records requests. The position also performs clerical tasks, reviews outgoing correspondence, and attends civic or homeowners association meetings to record minutes. Employees may be assigned additional hours or duties during emergency operations and may be required to work before, during, or after an emergency, including outside their normal duties, location, or schedule.

Requirements

Graduation from high school or possession of an acceptable equivalency diploma.
Three years of experience in customer service duties involving frequent public contact.
One year of experience using a personal computer and related software.
Possess a valid Florida driver's license.
Ability to communicate effectively using verbal, written, and visual communication.
Knowledge of standard office methods and procedures.
Knowledge of County departments, operations, and regulations.
Ability to maintain records and files and prepare reports and correspondence.
Ability to deal with the public effectively and courteously and disseminate information.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to communicate effectively by telephone, in person, in writing, and online.
Ability to read for comprehension and use a computer and related software.
Ability to establish and maintain files accurately and legibly.
Ability to follow complex oral and written instructions.
Ability to assign work and direct the activities of customer service staff.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Serve as a lead worker in the Code Compliance Division and assign work and direct customer service staff activities.
Provide the public with information about County ordinances, regulations, and enforcement actions through telephone, in-person, written, and online communication.
Maintain Division-specific spreadsheets and databases, including those related to the property appraiser, foreclosure registry, GOVQA, Clerk of the Court, and CAD.
Upload foreclosure ordinance warnings and document case files as needed.
Conduct searches for open code violations and send responses to inquiring parties by email, fax, or telephone.
Retrieve and enter data in various software systems.
Calculate lien payoff requests, prepare lien releases for Department Managers’ signatures, and process payments received.
Assist with preparing and processing paperwork for contractors and process contractor invoices associated with lien preparation.
Assist with purchasing Division supplies and generate system reports.
Create and respond to public-records requests when directed.
Perform clerical work such as mail processing, filing, scanning, and copying.
Prepare or review outgoing office correspondence for grammar, construction, format, attachments, continuity, policy and procedural adherence, and consistency with the Development Services Branch viewpoint.
Attend civic association and/or homeowners association meetings and record the minutes.
Work additional hours or perform other duties as needed during emergency operations; employees may be assigned emergency duties outside their normal scope, location, and schedule.
Perform related work as required.