Code Compliance Supervisor

City of Raleigh North Carolina•Raleigh, NC

About The Position

The City of Raleigh’s Planning and Development Department is seeking a Code Compliance Supervisor to lead and supervise compliance inspections, complaint investigations, and enforcement of zoning, signage, subdivision, and landscaping violations. The role manages and coordinates inspections and investigations with subordinate staff and provides consulting and advanced technical support. It also involves responding to citizen complaints about zoning issues and enforcement cases, coordinating with management, attending meetings about zoning codes, researching and composing related correspondence, conducting enforcement investigations and zoning inspections, and removing illegal signage from public rights of way. The position supervises and evaluates assigned employees, including decisions and recommendations related to hiring, discipline, termination, salaries, and salary changes. The supervisor assigns and prioritizes work, oversees schedules and time away, supports employee training and development, addresses employee concerns, counsels or disciplines as appropriate, completes performance appraisals, and serves as a liaison between employees and management. Work is typically performed in an office or similar indoor environment or in a vehicle, with occasional work outdoors, near moving traffic, or at construction sites. The role involves frequent exposure to hostile or irate individuals and occasional exposure to people with known criminal backgrounds or extreme heat above 100 degrees. The physical effort is classified as medium: exerting up to 50 pounds occasionally, 25 pounds frequently, and/or 10 pounds constantly to move objects.

Requirements

High school diploma or G.E.D. equivalency.
Seven to nine years of experience in code enforcement, trades, building inspection, or related work; an equivalent combination of training and/or experience providing the required knowledge, skills, and abilities may be substituted.
Valid North Carolina Class C driver’s license with a satisfactory driving record, or ability to obtain one within 60 days of hire.
Knowledge of land use and zoning regulations, customer service principles, and supervisory principles, practices, and techniques.
Verbal and written communication skills.
Ability to defuse hostile situations and remain calm during stressful interactions.
Ability to maintain accurate documentation and records.

Nice To Haves

North Carolina Zoning Official Certification

Responsibilities

Supervises, manages, and evaluates assigned employees, including making decisions about hiring, discipline, or termination.
Prioritizes and assigns work; develops and oversees employee work schedules; and approves time away from work.
Provides or facilitates employee training and development, addresses employee concerns, counsels or disciplines employees as appropriate, and completes performance appraisals.
Determines or recommends new-hire salaries and salary changes, and acts as a liaison between employees and management.
Manages and coordinates inspections and investigations with subordinate staff and provides consulting and advanced technical support.
Receives and responds to citizen complaints about zoning issues and enforcement cases.
Coordinates with management regarding inspections, enforcement, and other matters.
Attends meetings to collaborate and convey information pertaining to the zoning code.
Conducts research and composes correspondence pertaining to zoning enforcement and inspections.
Conducts enforcement investigations and zoning inspections.
Removes illegal signage from public rights of way.