Part-Time Retail Customer Service Specialist - Palo Alto Store

GOODWILL OF SILICON VALLEY•Palo Alto, CA

2d•$20 - $20•Onsite

About The Position

The Customer Service Specialist I is an entry-level retail position at Goodwill of Silicon Valley. The role delivers friendly, respectful customer service while developing foundational skills in customer interactions, merchandising, store cleanliness, and basic cash handling. The position supports store operations by assisting with transactions, merchandise presentation and rotation, housekeeping, and customer participation programs. Work is performed on an enclosed storeroom floor and may include the receiving area. The role requires a fast work pace, constant standing and walking, teamwork, and occasional short deadlines. The position is part-time at the Palo Alto store, with an hourly salary range of $19.70 to $19.70.

Requirements

Knowledge of basic arithmetic, including addition and subtraction.
Ability to follow directions and work cooperatively with others.
Ability to maintain self-control and deal effectively with the public and coworkers.
Ability to tactfully explain decisions or clearly present information concerning store policies.
Ability to perform arithmetic and count money and change quickly and accurately.
Ability to learn and accurately perform opening and closing procedures, cash register operation, and related paperwork.
Ability to coordinate hand, eye, and foot movements to handle or move merchandise safely and minimize damage, hazards, and injuries.
Ability to move hands and fingers quickly to count money and operate cash registers.
Ability to accept directions, follow procedures, and perform repetitive and varied duties without losing composure or efficiency.
Ability to understand and communicate clearly in English.
Ability to meet the stated physical demands, including constant standing and walking and lifting up to 30 pounds; frequent lifting or carrying of objects weighing up to 10 pounds.
Follow safe handling procedures; use assistance or appropriate material-handling equipment to move large or heavy items.

Nice To Haves

Retail sales experience.
Cash-handling experience.

Responsibilities

Greet customers, provide courteous and professional service, and respond promptly to inquiries.
Operate the cash register; process sales and monetary transactions; and perform opening and closing procedures.
Maintain positive customer and employee relations, reporting problems or complaints promptly to the store manager or another member of management.
Assist with inventory, displays, merchandising, placement of donated and new products, store color pulls, and price adjustments.
Recover, pick up, straighten, and arrange merchandise; perform housekeeping tasks, including restroom cleaning; and maintain assigned store areas in a neat, clean, and safe condition.
Use proper merchandise-handling techniques and equipment.
Learn and follow store and company policies and procedures, and report observed non-compliance to the appropriate supervisor.
Report observed damage, theft, or potential safety hazards promptly to the store manager.
Educate and encourage customers to participate in the round-up or monetary donation program and the Customer Ambassador Program.
Retrieve priced products from the back room and stock, organize, and display them on the sales floor according to store standards and SOP.
Perform weekly color-pull rotations as directed or assigned by management.
Invite customers to complete satisfaction and CAP surveys at the close of eligible interactions while remaining professional.
Meet assigned production productivity targets: one clothing rack or one hardlines bin per 35 minutes, and one glass cart per 20 minutes when assigned those tasks.
Achieve at least one CAP survey per month with the employee’s name mentioned, and encourage round-up or monetary donations toward a minimum 35% monthly participation rate.
Complete all assigned color-coded pull sections in a timely manner and follow cash-handling procedures while ensuring accurate transactions.
Perform other duties as requested; duties may be changed at management’s discretion.