Retail Shift Lead - Palo Alto

Pet Food Express • Palo Alto, CA

2d • $22 - $22 • Onsite

About The Position

Pet Food Express is seeking a sales-driven Retail Shift Lead to provide trusted advice and tailored product recommendations to pet parents while supporting store sales, operations, and customer engagement. The role serves as a keyholder, leads Sales Associates in delivering exceptional service, and helps create a friendly, informative shopping experience and a motivated, sales-focused team environment. The Shift Lead works closely with field leadership and helps coach associates, build customer relationships, and support sales goals.

The position includes engaging with customers and their pets, learning and sharing product knowledge, leading training, opening and closing the store, handling cash securely, overseeing shipments and merchandising, maintaining store cleanliness, and supporting loss prevention. The role may also include additional duties assigned by the company.

The expected pay is $22.00 per hour. Starting pay may depend on local market rates, the candidate pool, internal compensation practices, the candidate’s skills and experience, and budget constraints.

Requirements

• Passion for pets and a desire to help pet parents find suitable solutions.
• At least one year of previous leadership and keyholder experience; retail experience is preferred.
• Eagerness to learn and ambition to grow.
• Dependability, reliability, strong attendance, and punctuality.
• Ability to work a flexible schedule that includes weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch, and perform repetitive motions throughout a shift.

Nice To Haves

• Experience in pet retail.

Responsibilities

• Approach and engage customers and their pets, identify customer needs, and build lasting relationships.
• Use the PFE Whole Life Approach to recommend products and solutions tailored to customers and their pets.
• Participate in and lead daily training and ongoing education to improve product knowledge and sales skills.
• Stay informed about new products and the pet community and share relevant knowledge with the store team.
• Educate Sales Associates about product benefits and help them address pets’ unique needs.
• Lead Sales Associates through store opening and closing procedures as a keyholder.
• Follow company cash-handling procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.
• Lead shipment unloading, restocking, and product placement while maintaining visual and display standards.
• Keep displays and visual merchandising current according to company guidelines.
• Delegate and perform store cleaning and maintenance, including sweeping, mopping, and cleaning pet messes as needed.
• Support loss-prevention awareness and promote honesty by connecting customer service with shrink prevention.
• Perform additional duties as assigned to support store operations.

Benefits

• Career paths and advancement opportunities.
• Continued learning, development, and leadership training.
• Employee discount that extends to family.
• Company-sponsored benefits, including life insurance, pet insurance, and an Employee Assistance Program.
• For full-time employees: paid time off, health coverage, flexible spending account options, dental insurance, and vision insurance.
• 401(k) with employer match.
• Ability to bring a well-behaved pet to work.
• Opportunities to participate in community events, fundraisers, and adoption events benefiting local rescue and shelter partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed